FAQS

 

What types of products does Fixu offer?

Fixu specializes in a curated selection of innovative and portable cleaning and wellness products. Our offerings include items such as the 2 in 1 Mini Washing Machine and the Adjustable Back Posture Belt, designed to enhance everyday convenience and promote a healthier lifestyle.

How do the cleaning technologies in your products work?

Our products utilize advanced cleaning technologies, including ultrasonic cleaning, which employs high-frequency sound waves to create microscopic bubbles in a liquid. These bubbles collapse and produce a powerful cleaning action that effectively removes dirt and contaminants from various surfaces.

Can I return a product if I am not satisfied?

Yes, we have a 30-day return policy. To be eligible for a return, the item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

What should I do if my product arrives damaged?

We recommend inspecting your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so that we can evaluate the issue and provide a resolution.

Are there any items that cannot be returned?

Certain types of items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please reach out to us.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges for your products?

The fastest way to ensure you receive the desired item is to return the product you have and, once the return is accepted, make a separate purchase for the new item.